Box Office and Theatre Information
Important Ordering Information
The National Ballet of Canada Box Office is located at the Four Seasons Centre, 145 Queen Street West, Toronto. For further information please call Audience and Donor Services at
Ticket Pickup
When picking up tickets at The National Ballet of Canada Box Office (located at the Four Seasons Centre, 145 Queen Street West, Toronto), you will be required to provide photo ID and the credit card of purchase to receive your tickets. It is recommended that you arrive a minimum of 1 hour prior to the performance when picking up tickets at the The National Ballet of Canada Box Office.
Cancellation Policy
All sales are final. There are no refunds. Exchanges are permitted on subscription tickets only. We are not responsible for delays due to weather. In cases of emergency or road closures please call Audience and Donor Services at
Service Charges
There is no service charge applied for in person sales at The National Ballet of Canada Box Office located at the Four Seasons Centre, 145 Queen Street West, Toronto. Ticket price includes $2.00 Creative Capital Fund, GST and a $2.50 surcharge to the Four Seasons Centre. Phone and online orders are subject to an additional $8.00 service charge per ticket.
Accessible Seating
The Four Seasons Centre for the Performing Arts is equipped with wheelchair accessible seating on all levels except Ring 5. All accessible seats must be booked a minimum of 48 hours in advance and are subject to availability.
Latecomers
In the interest of all patrons and performers, latecomers, patrons who leave the auditorium during a performance and late returnees at intermission will only be seated if there is a suitable break in the performance.
Child Policy
We welcome children who are old enough to enjoy the National Ballet's performances. A child is considered age 2 to 15, however we recommend that ballet performances are not suitable for most children under 5. All patrons, including children, must have a ticket to enter the theatre; children must be seated beside the accompanying adult.
A child must be able to sit quietly and not disrupt the performance and other patrons. Some of our productions may not be enjoyable for young children. Please ask about the suitability of the performance prior to purchasing a ticket for a child. Children that are unable to sit quietly, and the adult(s) accompanying them, will be asked by an usher to leave the theatre without refund of the ticket purchase.
Babes in arms, or children under 2 years of age will not be admitted to performances.
Gift Certificates
Gift Certificates are available in any denomination. Order online now or call
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Box Office Hours
The National Ballet of Canada Box Office
Four Seasons Centre for the Performing Arts
| Monday - Saturday | 11:00 am - 6:00 pm |
| Sunday | Closed |
The National Ballet of Canada Call Centre
| Monday - Friday | 11:00 am - 4:00 pm |
| Saturday & Sunday | Closed |
For further information please call
Four Seasons Centre Information
Medical Emergencies and First Aid
A house doctor is present at all performances. Please contact an usher if this service is required.
Etiquette
For your enjoyment, and the enjoyment of the people around you, please remember theatre etiquette. Talking, coughing, humming and unwrapping cellophane-wrapped candies will disturb the performers as well as those audience members around you. Please remain in your seats until the program has completely ended and the house lights are illuminated.
Perfumed Fragrances
We ask that you be considerate of those in the audience who may have allergies to perfumed fragrances.
Cameras and Recording Devices
Cameras, video cameras and sound-recording devices are not allowed in the theatre at any time, and MUST be checked at the coat room before entering the theatre. Anyone using a camera or any recording device in the theatre may be asked to leave.
Cellular Phones, Alarm Watches and Beepers
Cellular phones, alarm watches and beepers are to be silenced or turned off. Patrons can arrange with the house manager to be contacted for emergencies during a performance.
Smoking
The Four Seasons Centre is a smoke-free environment.
Rush Tickets
Public Rush Tickets
For main season performances, public rush tickets are available in person at the Four Seasons Centre Box Office beginning at 12:00 pm on the day of the performance for $30.00 each (cash only). For The Nutcracker, public rush tickets are available in person at the Box Office beginning at 11:00 am on the day of the performance for $35.00 each (cash only). Limit of 2 tickets per person.
Please note: Public rush tickets are subject to availability. Students and seniors are considered part of the public rush.
Subscriber Rush Tickets
All Premium subscribers have the exclusive benefit of purchasing two additional tickets per production per subscriber account at 50% off the regular price (to a minimum of $26.00) during the National Ballet’s main season performances. Tickets are available online and by phone (service charges apply) or in person at the Box Office as of 12:00 noon one day prior to any performance. This offer is subject to availability and seating restrictions apply. Excludes The Nutcracker and the Gala.